Front Office Coordinator
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Dental insurance
At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.
Job Summary:
The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.
Key Responsibilities:
Patient Check-In and Intake
- Greet patients professionally and create a welcoming front office experience
- Upload and verify demographic information
- Manage new patient intake forms and questionnaires
- Ensure required documentation is completed prior to visits
- Collect copays and cash payments at time of service
- Review balances and provide receipts as needed
- Schedule follow-up appointments at check-out
- Confirm upcoming appointments via outbound calls or messaging
- Contact patients on waitlists to fill open provider slots
- Answer incoming calls and respond to voicemails in a timely manner
- Route patient questions or messages appropriately
- Verify patient insurance benefits prior to visits
- Identify eligibility issues and escalate as needed
- Manage unreviewed documents within eCW
- Handle fax intake, routing, and documentation
- Maintain accurate and up-to-date patient records
- Maintain front desk organization and workflow efficiency
- Support clinic operations during high-volume periods
- Float to other clinic locations when coverage is required
- Collaborate with clinical and administrative staff as needed
- Prior experience in a medical or behavioral health office
- Strong customer service and interpersonal skills
- Clear verbal and written communication
- Comfort handling high call volume and patient traffic
- Ability to multitask without sacrificing accuracy
- Proficient with computers and EHR systems
- Professional demeanor with patients, providers, and leadership
- High School Diploma required. College or college-equivalent education is preferred.
- Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred
- Demonstrated experience with patient check-in and check-out, copay or cash collection, and appointment scheduling
- Experience verifying insurance benefits and handling intake documentation preferred
- Prior use of an electronic health record system required; eCW experience strongly preferred
- BLS/CPR Certification (Preferred but not required).
- PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
- Hourly Rate - $23.50
Pacific Neuropsychiatric Specialists specializes in high quality mental health care for patients of all ages, offering advanced diagnosis and treatment for a wide range of psychiatric conditions, including anxiety, depression, ADHD, trauma, and other complex mental health conditions.
PNS was founded on a simple conviction: every person deserves access to compassionate, expert psychiatric care. Our roots trace back over 30 years to groundbreaking psychiatric research, and since 2006, that same commitment has grown PNS into one of Southern California's largest outpatient psychiatric groups.
In 2024, ATP Clinical Research became part of PNS, and Dr. Gustavo Alva joined as Medical Director, Clinical Research, making PNS one of the largest community based psychiatric research programs in the country.
Today, we're Southern California's trusted name in high quality mental health care, and we're growing: 60+ full-time providers, 200+ clinical trials, and 8 locations across the region.
Whether you're providing direct patient care, supporting groundbreaking research, or helping run one of our clinics, you'll be part of a team that treats children, teenagers, and adults facing anxiety, depression, PTSD, bipolar disorder, schizophrenia, postpartum depression, dementia, and more.
Come grow with us. We're looking for people who want their work to matter.
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