SERVICE REPRESENTATIVE

Yard / Warehouse Support

 

Supports safe, accurate, and efficient yard and warehouse operations by handling material, preparing customer orders, maintaining work areas, and assisting customers and coworkers at the branch.

·      Receive, unload, count, and place incoming material in the location directed by Inventory or branch management; promptly report shortages, overages, or visible damage.

·      Pull, stage, label, and assemble customer orders using the approved sales order, pick ticket, transfer, or other source document.

·      Verify item identity and quantity before material is released for pickup, delivery, transfer, or fabrication; escalate discrepancies rather than making undocumented substitutions.

·      Safely load and unload customer, vendor, and company vehicles using only equipment the employee is trained and authorized to operate.

·      Assist customers courteously during pickup and direct pricing, credit, order-change, and product-selection questions to the Account Coordinator or sales team.

·      Return stock and tools to their assigned locations and help maintain clear aisles, organized racks, clean shop areas, yard areas, and concrete surfaces.

·      Inspect assigned tools and material-handling equipment before use and report damage, defects, or maintenance needs immediately.

·      Complete required receiving, staging, loading, transfer, and equipment documentation accurately and on time.

·      Maintain working knowledge of commonly handled products so items can be identified, stored, and handled safely.

·      Previous yard, warehouse, material-handling, or customer-service experience is preferred.

·      Ability to identify, count, organize, and safely handle industrial and oilfield products.

·      Ability to use a cell phone, tablet, barcode device, and basic computer applications used by GSS.

·      Ability to follow written and verbal instructions and complete basic operational documentation.

·      Strong communication, teamwork, follow-through, and organizational skills.

·      Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.

·      Reliable transportation to and from work and the ability to work assigned hours.

Physical requirement note: The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.