LCH Health and Community Services (LCH) is a Federally Qualified Health Center and Patient-Centered Medical Home serving southern Chester County, PA. Our mission is to improve patient health and wellbeing through innovative, high-quality, whole-person care.
We are proud to provide integrated, person-centered services in a bilingual and bicultural environment, helping to drive better outcomes for the communities we serve.
About the Role
We’re seeking a Patient Services Representative (PSR) to deliver excellent customer service both over the phone and at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.
What You’ll Do
- Answer incoming calls, schedule appointments, and route inquiries
- Greet patients and manage check-in/check-out processes
- Register patients and maintain accurate records in the EHR
- Verify insurance and assist with updates (including PCP selection)
- Manage voicemails, patient portal messages, and schedule changes
- Collect payments and reconcile daily transactions
- Coordinate patient needs with clinical staff and follow triage protocols
- Support patient flow and overall front office operations
- Maintain confidentiality and HIPAA compliance
Schedule Expectations
- Full-time role with requiring a minimum of one evening shift per week
What You Bring
- Bilingual Spanish/English required
- High school diploma or equivalent
- Valid driver’s license (PA, DE, or MD)
- Customer service experience (healthcare preferred)
- Experience with EHR systems and Microsoft Office
Key Skills
- Strong communication and customer service skills
- Organized, detail-oriented, and able to multitask
- Problem-solving mindset with ability to assist patients effectively
- Team player who thrives in a fast-paced environment
Why Join LCH?
- Mission-driven organization serving diverse communities
- Supportive, team-oriented environment
- Opportunity to make a meaningful impact on patient care
Apply Today!
Join a team dedicated to improving lives through compassionate, high-quality care.
We’re proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels included and valued. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.
Earn a Living Where Your Heart Is
At LCH Health and Community Services, we believe the most meaningful work happens when your career reflects your values. Here, you’ll find more than a job—you’ll find a purpose. If you’re looking to earn a living where your heart is and find a career that loves you back, LCH may be the place for you.
LCH provides an opportunity to make a difference. Every day, our team shows up for our community, delivering compassionate, high‑quality care that truly matters. See how a job that loves you back makes a world of difference—not only in your life, but in the lives of the patients and families we serve.
LCH Health and Community Services (LCH) is a non‑profit Federally Qualified Health Center and Patient‑Centered Medical Home serving southern Chester County, Pennsylvania. We are committed to providing integrated, whole‑person care in a bilingual and bicultural environment, ensuring access to high‑quality healthcare for all—regardless of ability to pay.
When you join LCH, you become part of a mission‑driven team that values compassion, collaboration, and community impact. We support our employees with meaningful work, a supportive culture, and the chance to grow while doing something that truly matters.
Come build a career that makes a difference—every single day.
