Shift Lead Barista / Retail Support
What started as a small garden in a vacant lot in this little inner-city neighborhood, quickly turned into the City of Dallas’ first urban farm. The original farm is 1.25 acres boldly situated in the South Dallas community of Bonton, an area ravaged by generational poverty, crime, and classified by the USDA as a food desert. In 2016, a local family, the Treffingers, were inspired by the mission of Bonton Farms and generously donated 20 acres of land located about 10 miles from the original farm. They loved it so much that when another 20 acre plot adjacent to the original one became available, they purchased it and donated it for further expansion of Bonton Farms. That 40 acre site is what we call "The Bonton Farms Extension". It happens to be one of the largest urban farms in the Unites States. In this unlikely setting, we are cultivating a sustainable and vibrant urban farm with the mission to restore lives, create jobs and ignite hope.
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Prepare and serve high-quality espresso beverages, coffee, teas, specialty drinks, and café offerings in accordance with Bonton Farms standards
- Maintain consistency in beverage recipes, quality, presentation, and speed of service
- Monitor inventory levels for coffee house products, syrups, milk, supplies, and retail items
- Support ordering, stocking, rotation, and organization of beverage-related inventory
- Ensure all beverage stations, equipment, and service areas remain clean, sanitized, and operational
- Assist with opening and closing procedures, cash handling, and reconciliation processes
- Support implementation of seasonal beverage menus and specialty drink promotions
- Monitor waste, over-portioning, and operational inefficiencies
- Serve as a shift leader and point of contact during coffee house operations when management is unavailable
- Assist with training new baristas and front-of-house team members on beverage standards, POS systems, customer service expectations, and operational procedures
- Help reinforce attendance, professionalism, appearance, and workplace expectations among team members
- Support coaching and accountability conversations with guidance from leadership
- Model professionalism, urgency, teamwork, and hospitality standards at all times
- Assist in coordinating workflow during high-volume periods, events, and peak service times
- Support labor efficiency and help ensure proper staffing coverage during shifts
- Deliver exceptional guest service aligned with the Bonton Farms mission and hospitality culture
- Create a welcoming and engaging environment for guests, residents, donors, volunteers, and community members
- Resolve guest concerns professionally and escalate issues appropriately when necessary
- Build positive relationships with regular guests and help strengthen community engagement within the coffee house
- Maintain a calm and solutions-oriented demeanor during busy operational periods
- Ensure compliance with all food safety, sanitation, and health department standards
- Maintain cleanliness and organization of all front-of-house and beverage preparation areas
- Support daily operational checklists, temperature logs, and cleaning schedules
- Assist leadership with maintaining operational consistency across shifts
- Follow all Bonton Farms policies, procedures, cash handling protocols, and safety expectations
- Previous barista or coffee shop experience required
- Prior leadership, shift lead, or supervisory experience preferred
- Strong knowledge of espresso equipment, beverage preparation, and café operations
- Excellent customer service and interpersonal communication skills
- Ability to multitask and perform efficiently in a fast-paced environment
- Comfortable coaching and supporting team members in real-time operations
- Strong organizational skills and attention to detail
- Ability to work flexible schedules, including mornings, evenings, weekends, and events
- Food Handler Certification required or ability to obtain upon hire
- 2+ years of barista experience in a specialty coffee setting.
- Experience in team development and employee growth.
- Experience working in a retail or farmers market environment.
- Experience in hospitality, café, restaurant, or specialty coffee environments
- Experience with POS systems and cash reconciliation
- Passion for community-centered work and mission-driven organizations
- Experience working within high-volume guest service environments
Physical Requirements
- Ability to stand and work on feet for extended periods.
- Ability to lift up to 25 pounds.
- Tolerance for working in a fast-paced, high-volume kitchen setting.
- Opportunities for professional development and career advancement.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Our Mission
Transform lives by disrupting systems of inequity, laying a foundation where change yields health, wholeness and opportunity as the norm.
Vision
The change in Bonton becomes the change in the World.
Core Principal
Our values are bathed in our Christian faith, born out of a passion for people and guide how we put them into action.
What is Bonton?
For the last 200 years, racial injustice and systemic oppression prevented opportunities in Bonton, a community in South Dallas, that were a given elsewhere. People here experienced higher rates of diabetes, stroke and cancer, and 48% of residents lived in poverty. Residents have been denied access to the seven human essentials that are necessary to survive and thrive - health & wellness, economic stability, safe and affordable housing, transportation, a sense of belonging, education and access to fair credit. Today, the community is transforming, and healing is coming from within.
Who We Are
Bonton Farms is on a mission is to transform lives by disrupting systems of inequity, laying a foundation where health, wholeness, and opportunity are the norm for all people. While many nonprofits work to solve one issue, Bonton Farms focuses on place-based interventions to build community capacity for long-term change. As the ecosystem of community resources improves, the neighbors in Bonton use these resources to build successful, self-sufficient lives, ultimately interrupting the impact of decades of disenfranchisement. Bonton Farms’ programs focus on the all of the seven human essentials that the community has been denied for so long. We invite you to come and join us in the transformation!
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