Operations Manager

Location

Hybrid - US

Type

Full Time

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Role Objective: The Operations Manager is responsible for ensuring all agency related operational services meet the company’s quality expectations and that they are delivered in accordance with company policies and KPIs. This includes, quality standards, systems and training, and communication standards. The roles is highly instrumental in ensuring existing customers are retained and new business is captured through our reputation for quality services.

Key Responsibilities:
  • Provide leadership and mentoring to all operations teams within Biehl
  • Maintain and update operational KPIs and ensure they are realized
  • Contribute to the development and maintenance of systems and process training
  • Ensure systems are utilized correctly and in accordance with process and policy
  • Ensure communication with customers and vendors is timely, accurate and in line with business KPIs
  • Ensure information is accurately entered into the port agency software system and port call process complies with company policy and KPIs
  • Ensure work instructions for key customers are understood and adhered to
  • Ensure relationships with key vendors is managed properly with discounts negotiated and tariff updates processed as soon as received
  • Work with sales and marketing to ensure key customers and vendors are met with regularly and call reports provided 
  • Work with customers and vendors to gather feedback and ensure service levels are meeting or exceeding expectations
  • Other duties as assigned

Knowledge/Skills: 
  • Organizational skills
  • Able to communicate effectively both orally and in writing
  • Problem solving
  • Planning
  • Math, accounting and basic statistics skills required 
  • Ability to be on call in case of emergency
  • Familiar with various types of vessels
  • Familiar with local port areas
  • Competent in the use of industry related software and systems

Education & Experience: 
  • College degree preferred or High school diploma 
  • Prior experience with ships, tugs, etc. and accompanying paperwork requirements preferred
  • Minimum 10 to 15 years prior Agency, Husbandry or related experience 
Physical Requirements: 
  • Required to ascend and descend ladders, stairs, scaffolding, and ramps; reach; stand; walk; talk; and hear
  • Must exert up to 50 pounds of force occasionally, 10 pounds frequently, and a negligible amount of force constantly to move objects
  • Close visual acuity is required to perform activities such as analyzing figures, viewing a computer terminal, extensive reading and visual inspection
  • Worker is subject to environmental conditions both inside and outside, with no effective protection from weather, with sufficient noise to cause the worker to shout to be heard, and to physical hazards, such as moving parts, vehicles, electricity, heights, and large bodies of deep water 

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: biehlco.com

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

 
Biehl & Co. Texas, LLC.