Will Call Loader

Job Title: Will Call Loader

Department: Operations

Reports To: Inventory Manager

Job Summary:

The Will Call Loader plays a key role in supporting customer fulfillment and inventory accuracy within the lumber yard. This cross-trained position is responsible for executing will-call orders, assisting with product handling, and maintaining a clean and organized work environment. The role includes cashiering, loading, and basic lumber cutting duties, with a strong emphasis on safety, accuracy, and customer service. Reporting to the Inventory Manager, the Will Call Loader ensures that all will-call processes are executed in alignment with company standards and contributes to the overall efficiency of the inventory and receiving teams.

 Key Responsibilities:

Greet and assist customers during pickups, ensuring accurate and timely fulfillment of will-call orders. Provide knowledgeable support on lumber and building materials (LBM) and communicate effectively with the inventory and sales teams.

Accurately process cash, credit, and electronic payments. Maintain proper cash drawer balancing and ensure all transactions are recorded in accordance with company procedures.

Safely load LBM and millwork products into customer vehicles. Assist with unloading deliveries and organizing stock in coordination with the receiving team.

Cut lumber to specified dimensions using appropriate tools. Operate forklifts, saws, and other material-handling equipment safely and efficiently.

Ensure correct pricing and tagging of products. Monitor stock levels and communicate inventory needs or discrepancies to the Inventory Manager.

Follow all company policies related to equipment use, lifting techniques, and workplace safety. Maintain a clean, organized, and hazard-free barn area.

Execute will-call procedures as defined by the Inventory Manager. Support inventory control initiatives by maintaining accurate documentation and contributing to shrink reduction efforts.

Qualifications:

Previous experience in cashiering, warehouse operations, or customer service preferred. Experience in the lumber and building materials industry is a plus.

Strong customer service orientation, attention to detail, and ability to work in a fast-paced environment. Effective communication and teamwork skills.

Familiarity with LBM products and basic lumber cutting techniques. Ability to safely operate forklifts, saws, and other equipment.

Ability to lift heavy materials (>70 lbs), stand for extended periods, and work outdoors in varying conditions.

Benefits:

Competitive wages

Health, dental, and vision insurance

Retirement plan options with employer matching

Paid time off and holidays

Employee discounts on products

Opportunities for career growth and development