Teamwork is at the heart of everything we do at Whitley Law Firm. That starts with how we treat each other. When you join Whitley Law Firm, you join a team that lifts each other up. Our lawyers and staff enjoy working together because we all share the same goal: Providing whole-hearted care for our clients while supporting our peers and our community. Just as we take care of our clients, we care for our employees with all our heart.
- File Review & Maintenance: Review case files for completeness, identify missing documents, medical records, or information, and ensure the accuracy and proper filing of all case-related materials.
- Case Management: Oversee the progression of mass tort caseload, keeping client files updated with accurate information, progress notes and essential paperwork, using the Case Management System to open new cases and manage progress.
- Client Communication: Maintain and build client relationships, including but not limited to conducting interviews, providing status updates or requesting additional documents as needed.
- Claims Substantiation & Record Handling: Investigate and substantiate claims by verifying the completeness and accuracy of claims against supporting documentation. Review records to confirm the claimant's exposure to the mass tort mechanism of injury
- Records/Billing Requests and Follow-up: Oversee the collection, summarization, and maintenance of medical and billing records in preparation for litigation, ensuring all relevant records are organized and accessible. Request and follow up with providers, NARA (National Archives and Records Administration), and other government entities or private employers, for client or case records and bills.
- Discovery: Review and analyze defendant and third-party discovery as necessary. Identify potential issues with claims during both initial and substantiation stages
- Accounting & Disbursals: Support the creation of full and complete settlement memorandums ensuring accurate accounting of case finances and client disbursement of funds.
- Liens: Ensure the proper accounting of liens and medical provider balances. Negotiate reduction of liens and account balances as necessary to accommodate state pro-rata requirements.
- Scheduling/Calendaring: Schedule and manage discovery or other deadlines for cases with the assigned attorneys and calendar appointments, townhalls, or meeting with clients as needed.
- Record-keeping: Maintain accurate and detail-oriented digital records for every case.
- Client Communication: Maintain clear, professional, and proactive communication with clients regarding discovery requests, case updates, and strategic developments. Serve documents on opposing counsel.
- Court Filings & Service of Process: Demonstrate proficiency in filing legal documents with state and trial courts. Manage the service of process for legal documents in compliance with court procedures.
- Administrative Support: Provide backup to Administrative Assistants, covering responsibilities during staff absences or vacancies.
- Highschool diploma required, Associate's degree preferred.
- Must have demonstrated experience managing mass tort cases.
- One to two (1-2) years of experience in a legal setting as a case manager, paralegal, or similar role in pre-litigation or litigation within a personal injury law firm.
- Proficiency in legal research, drafting legal documents, and familiarity with legal procedures and terminology.
- Proficiency in MS Office Suite, legal research databases, and case management software.
- Strong organizational skills, attention to detail, ability to manage multiple tasks, excellent communication skills, and the ability to work independently and as part of a team.
- Language: Must be fluent English for both written and verbal communication. Preferred fluency in English and Spanish.
- Organizational Mastery: Ability to manage multiple priorities and a high-volume caseload with precision.
- Reliability: Demonstate a high level of reliability and integrity; consistenly follow through on committements.
- Analytical Thinking: Strong attention to detail and critical thinking skills to identify issues and support case strategy.
- Communication Excellence: Clear and professional written and verbal communication with clients, attorneys, and external parties.
- Deadline-Driven: Proven ability to manage and meet strict deadlines in a fast-paced environment.
- Tech-Savvy: Expert proficiency in legal case management systems, Microsoft Office Suite, and electronic filing systems.
- 401(k) Retirement Plan eligibility + Employer Contribution after 6 months
- Medical, Dental, Vision insurance + Employer contribution
- Medical and Dependent Care Savings Accounts: HSA, FSA, DCA
- Company paid Life Insurance and Short-Term Disability (STD)
- Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO
- Additional time off: Wellness Days and Community Volunteer Days
- Employee Assistance Program (EAP)
- Parental leave after 1 year of service
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Protecting our Clients ∙ Empowering our Team ∙ Serving our Community
When you have been injured, there are laws that protect your rights and interests. At Whitley Law Firm in North Carolina, we have a great respect and concern for the law, for the concepts of fairness and justice, and for our seriously injured clients. We represent clients throughout the entire state in all types of civil matters, including personal injury cases (auto accidents, slip and fall injuries, motorcycle accidents, dog bites), and workers’ compensation matters (workplace accidents and injuries). We are committed to the highest quality client service and one-on-one attention to each of our clients as we help them through this difficult time.
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