Position Summary

The Volunteer Customer Service Representative serves as the first point of contact for guests at the recreation center. This role is essential in creating a welcoming, safe, and positive experience for patrons by providing friendly customer service, accurate information, and general front desk support. Volunteers must be able to cover 1-3 shifts per week. Shifts are Monday through Friday from 8 - 10:00 am and 4 - 6:00 pm

Essential Duties and Responsibilities

The following are examples of primary duties assigned to this volunteer position.

Greet patrons in a friendly, professional, and welcoming manner
Assist with basic member check-ins, and pass verification as directed by staff
Communicate concerns, incidents, or patron feedback to staff
Occasionally provide information about recreation programs & facilities.

Position Qualifications

Friendly, reliable, and customer-focused attitude
Ability to work with people of all ages and backgrounds
Basic computer skills preferred
Must be punctual and dependable
Must be at least 15 years of age.

Physical Demands and Work Environment

Ability to sit or stand for extended periods
Ability to interact in a busy, public environment

Compensation and Benefits

This is a voluntary position

Compensation: $0.01 per hour

Mission Statement: FUNdamentally improving lives by building community in fun, engaging ways, and by providing excellent parks and recreation facilities, activities, and services.

EEO Statement: The Montrose Recreation District provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to providing an inclusive, accessible, and barrier-free recruitment process. Reasonable accommodations are available for applicants with disabilities throughout the search process, including alternative formats of job postings. Applicants requiring accommodations should contact the ADA Coordinator. Jeremy Master, jeremy@montroserec.com -or- Human Resources. Lisa Lopez, lisa@montroserec.com

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