Patient Services Representative
Full Time • Mitchell- Fort Oglethorpe Center
Benefits:
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Wellness resources
Primary Health Care Centers is looking for a friendly, organized, and patient-focused Patient Services Representative to join our front office team. This role is the first point of contact for our patients and plays a key part in creating a welcoming and positive experience from the moment they walk through our doors.
If you enjoy helping others, thrive in a fast-paced environment, and take pride in providing excellent customer service, we would love to have you on our team.
What You’ll Do
What You’ll Do
In this role, you will greet patients and visitors with a warm and professional attitude, ensuring each person feels valued and supported. You will manage incoming calls, schedule and reschedule appointments, and keep patient information accurate and up to date in our system.
You will also collect payments, assist patients with basic billing questions, and help maintain a clean, organized, and welcoming front office environment. As part of your daily responsibilities, you will verify insurance information, check patients in through our EMR system, and ensure patient flow runs smoothly.
This position also supports our medication assistance program by helping patients complete applications, coordinating provider signatures, and ensuring medications are properly documented, stored, and distributed.
You will play an important role in maintaining compliance with HIPAA and organizational standards while participating in required trainings and supporting a patient-centered care environment.
As part of our Front Office Team, you will be cross-trained in multiple areas and may rotate between clinics or assist with evening coverage as needed.
What We’re Looking For
What We’re Looking For
We are seeking someone who is dependable, detail-oriented, and passionate about providing excellent service. The ideal candidate has strong communication skills, can multitask effectively, and remains calm and professional in a busy setting.
Previous experience in a medical office or customer service role is preferred, along with basic computer skills and familiarity with EMR systems. Experience with insurance verification or medical terminology is a plus.
What You Can Expect
What You Can Expect
You will be part of a supportive team that values compassion, professionalism, and teamwork. Your role will directly impact the patient experience and contribute to the overall success of our clinics.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Primary Healthcare Centers is a group of non-profit community health centers dedicated to improving the health care status of our patients and our community by providing accessible, affordable, quality primary health care services to everyone, regardless of their ability to pay. We serve northwestern Georgia, in five site counties, with eight locations. Operating independently since 1980, we have experienced a great deal of growth over the past several years.
We are committed to working together and treating one another with courtesy, dignity and respect. This is the driving force for what we do and is built into the very foundation of our day-to-day activities.
In working together in this manner, we are able to focus on what is most important: the health of our patients.
Apply here.
