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Operations & Strategic Development Manager Excel Supported Living

Future Opening: Operations & Strategic Development Manager

Full Time • Excel Supported Living
Benefits:
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Wellness resources
REPORTS TO:  Director & Office Operations Manager
 
This position works under the guidance of State and Federal laws and regulations, Excel Supported Living, Inc. policies, regulations, and procedures. This position also requires collaboration with other departments, staff, and other interested parties to ensure an overall, comprehensive team approach to providing support services.
 
LOCATION:                                          Office & Limited Remote
 
JOB SUMMARY:  

The Operations & Strategic Development Manager is a senior leadership role responsible for overseeing organizational operations, program management, HR processes, and strategic planning initiatives. This position provides direct supervision to the Program Manager, Client Services Manager, Medical Specialist, and Training & Quality Assurance Lead, while also providing oversight and partnership with the Human Resources department.

This role ensures operational efficiency, compliance with regulatory standards, financial stewardship, program quality, and staff development. The Operations & Strategic Development Manager serves as a key leader in aligning organizational strategy with day-to-day operations to ensure the highest quality of services for clients and sustainable growth for the organization.

 
 
FLSA STATUS:                       Exempt           
EMPLOYMENT TYPE:                 Regular, Full-time                 
WAGE TYPE:                                      Hourly
 
Supervisory Responsibilities

·       Program Manager
·       Client Services Manager
·       Medical Specialist
·       Training & Quality Assurance Lead
·       Provide oversight and partnership with HR, ensuring effective recruitment, onboarding, employee relations, and policy compliance.
·       Lead regular operations and leadership meetings to align departmental goals and initiatives.

Essential Functions 

Operations & Workflow Management

·       Oversee daily operations across all programs and departments.
·       Monitor staffing, caseloads, workflow efficiency, and departmental performance.
·       Develop, refine, and implement processes that optimize operational efficiency and program delivery.
·       Identify operational challenges and lead improvement initiatives.

 

Program Oversight & Client Services

·       Support Program and Client Services Managers in delivering high-quality, client-centered services.
·       Address escalated client issues and complex case management situations.
·       Ensure compliance with Washington State regulations, DDA standards, and agency policies.

 

HR & Workforce Development

·       Collaborate with HR to support recruitment, onboarding, scheduling, and workforce planning.
·       Provide guidance on employee relations, performance management, and policy implementation.
·       Partner with HR to ensure staffing levels meet operational and programmatic needs.
·       Support staff development initiatives, training, and certification tracking.

 

Financial Planning & Resource Management

·       Participate in budget planning, resource allocation, and operational forecasting.
·       Monitor departmental expenses and recommend cost-efficient solutions.
·       Collaborate with executive leadership on financial planning to support sustainable growth.

 

Quality Assurance & Compliance

·       Partner with Training & QA to maintain regulatory compliance and program quality.
·       Support audits, corrective action plans, and documentation reviews.
·       Promote a culture of accountability, continuous improvement, and high-quality service delivery.

 

Strategic Planning & Organizational Development

·       Work with executive leadership to set organizational goals, operational priorities, and growth strategies.
·       Lead initiatives to improve internal systems, processes, and organizational effectiveness.
·       Support program expansion, new service development, and overall organizational planning.

Required Skills & Abilities

·       Leadership & Coaching
·       Strategic Planning & Operations Oversight
·       HR & Workforce Development
·       Financial Planning & Resource Management
·       Program & Service Oversight
·       Compliance & Regulatory Knowledge
·       Communication & Conflict Resolution
·       Problem-Solving & Process Improvement

Minimum Qualifications

  • Must pass a background check conducted by DSHS.
·       3+ years of leadership experience in supported living, healthcare, behavioral services, or a related field.
·       Experience managing multidisciplinary teams and overseeing operational workflows.
·       Knowledge of Washington State regulations related to supported living and caregiving services.
·       Strong organizational, communication, and problem-solving skills.
·       Experience in HR processes, staff management, and employee relations.
·       Familiarity with budget planning, resource management, and financial oversight.

 

Education & Experience

·       Bachelor’s in human services, Healthcare Administration, Social Work, Business Administration, or related field.
·       Experience with DDA, compliance standards, and quality assurance processes.
·       Previous leadership experience in operations, HR, program development, or training.

  • Physical Requirements
  • Ability to sit at a desk and work on a computer for extended periods.
  • Ability to lift up to 15 lbs. as needed.
  • Occasional travel may be required.
Special Requirements

  • Adherence to the organization’s Ethical Code of Conduct.
 

Disclaimer This job description is not exhaustive and may be subject to change based on business needs. Employees are expected to fulfill additional duties as assigned by their supervisor.
Compensation: $30.00 - $40.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Flexible Schedules | Days | Mid | Swing | Grave

All Full time employees are eligible for benefits!!

Medical | Dental | Vision |  401k