Collections Assistant
Full Time • Corporate Office (Pomeroy)
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Vision insurance
- Wellness resources
COLLECTIONS ASSISTANT
A Collections Assistant at Farmers Bank works with customers with past-due accounts to facilitate the timely repayment of debt and to minimize the delinquency rate of the Bank.
Position Type: Full-time, non-exempt
Department: Loans
Reports to: Collections Manager
ESSENTIAL FUNCTIONS OF THE JOB:
• Contacts customers to determine the reason for delinquent payments and to collect on loan accounts and NSF checks
• Follows-up on delinquent loans that are in arrears and charged-off loans to determine the appropriate action to be taken
• Creates and sends collection letters such as right to cure default letters, etc.
• Collects on out-of-town bank assignments
• Processes customer requests for extensions on loans
• Maintains records to ensure that loan files are up to date and accurate; and
• Collects on and tracks charged-off checking accounts and maintains tracking system to track recoveries
QUALITIES & ABILITIES
• Eager to learn and continuously seek improvement in performance
• Confident and curious with the use of technology
• Strong communication skills with an ability to effectively present information and respond to questions from management, customers and the public
• Proven job experience with initiative, reliability, and professionalism; and
• A valid driver’s license
QUALIFICATIONS & REQUIREMENTS
• High school diploma or equivalent
• Demonstrated ability to engage in customer call experience
• Working knowledge of collateral instruments; and
• Proficiency with Microsoft 365 suite
OTHER POINTS OF NOTE
• The normal workweek for this position is Monday - Friday 8:00am - 4:30pm; however, flexible scheduling will be considered
A Collections Assistant at Farmers Bank works with customers with past-due accounts to facilitate the timely repayment of debt and to minimize the delinquency rate of the Bank.
Position Type: Full-time, non-exempt
Department: Loans
Reports to: Collections Manager
ESSENTIAL FUNCTIONS OF THE JOB:
• Contacts customers to determine the reason for delinquent payments and to collect on loan accounts and NSF checks
• Follows-up on delinquent loans that are in arrears and charged-off loans to determine the appropriate action to be taken
• Creates and sends collection letters such as right to cure default letters, etc.
• Collects on out-of-town bank assignments
• Processes customer requests for extensions on loans
• Maintains records to ensure that loan files are up to date and accurate; and
• Collects on and tracks charged-off checking accounts and maintains tracking system to track recoveries
QUALITIES & ABILITIES
• Eager to learn and continuously seek improvement in performance
• Confident and curious with the use of technology
• Strong communication skills with an ability to effectively present information and respond to questions from management, customers and the public
• Proven job experience with initiative, reliability, and professionalism; and
• A valid driver’s license
QUALIFICATIONS & REQUIREMENTS
• High school diploma or equivalent
• Demonstrated ability to engage in customer call experience
• Working knowledge of collateral instruments; and
• Proficiency with Microsoft 365 suite
OTHER POINTS OF NOTE
• The normal workweek for this position is Monday - Friday 8:00am - 4:30pm; however, flexible scheduling will be considered
Compensation: $16.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Farmers Bank, we believe in the power of good people — those who care deeply, work hard, and want to make a difference in the places they call home.
As a proud community-owned bank with eight branches across Pomeroy, Tuppers Plains, Gallipolis, and Nelsonville, Ohio, and Mason, Point Pleasant, and Hurricane, West Virginia, we are committed to serving our communities with integrity, professionalism, and heart.
At Farmers Bank, we take pride in our work, our reputation and ourselves. We offer competitive wages, generous Paid Time Off, and a robust benefit package, including:
- Health Insurance
- Dental/Vision Insurance
- Short-term and Long-term Disability
- Life Insurance
- 401k
- Employee Stock Ownership Plan (ESOP)
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