Guest Services Representative
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
Goodstone Inn & Restaurant’s most valuable resource is our creative and dedicated staff. The excellence of Goodstone is built through teamwork — a select group of professionals who deliver personalized service and an unforgettable guest experience. As a Part-Time Guest Services Representative, you’ll be one of the first to welcome guests and ensure their stay exceeds expectations. You’ll assist with reservations, check-ins, check-outs, and guest inquiries while maintaining a warm, professional, and proactive presence throughout each interaction.
- Deliver exceptional guest service at all times, anticipating needs and exceeding expectations.
- Handle guest reservations and inquiries promptly and courteously, answering the phone with professionalism.
- Process check-ins, check-outs, and payments accurately using the Maestro and Aloha systems.
- Maintain a strong knowledge of room categories, rates, packages, and promotions.
- Coordinate with Concierge Services to arrange guest experiences on and off the property.
- Uphold the highest standards of accuracy, security, and confidentiality of guest information.
- Communicate effectively and positively with team members and management.
- Adhere to attendance and appearance standards and arrive to work on time as scheduled.
- Assist in promoting on-site amenities and upsell guest experiences when appropriate.
- Contribute ideas to enhance the guest experience and achieve overall service excellence.
- Minimum 1 year of hospitality or customer service experience required.
- Proficiency with Microsoft Office and general computer systems.
- Strong verbal and written communication skills.
- Professional, detail-oriented, and self-motivated.
- Ability to multi-task and work efficiently in a fast-paced environment.
- Must be at least 18 years old.
- Flexibility to work evenings, weekends, and holidays.
- Employee discounts at the Inn and Restaurant.
- Free parking and family meal during shifts.
- Employee referral and bonus programs.
- Opportunities for growth and advancement within the Goodstone team.
This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may change at any time to meet the business's evolving needs.
Affirmative Action/EEO statement:
Goodstone Inn and Restaurant is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Goodstone Inn and Restaurant are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
The Goodstone Inn & Restaurant is a privately owned property situated on the outskirts of the charming town of Middleburg, Virginia. Goodstone is located less than ten minutes from the center of town and offers numerous activities, lodging accommodations, and dining. As part of the Goodstone Team, we are committed to inspire and instill a passion for excellence and provide you with the opportunity to excel and grow as a team player!
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