Front Desk Representative (Bilingual Spanish/English)
Full Time • Riverside
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
We are seeking to hire an Operations Coordinator (Bilingual Spanish/English). Working Hours 9am-6pm.
SUMMARY
We are seeking a dedicated Operations Coordinator to serve as the first point of contact for visitors and participants. This role involves a variety of administrative and operational tasks aimed at ensuring a welcoming and efficient environment. The ideal candidate will be proactive, organized, and skilled in communication, with the ability to handle multiple responsibilities simultaneously.
RESPONSIBILITIES
• Greeting and Directing Visitors: Manages the welcome center to ensure pleasant, professional, and effective telephone and visitor interaction and schedules and monitors welcome center coverage for administrative business hours. Schedules or coordinates welcome center coverage for non-administrative business hours.
• Operational Support: Assist with procurement for EMC and Administrative supplies, ensuring all supplies are available for staff and operations.
• Scheduling Assistance: Help guests utilize our scheduling tool for appointments, meetings, and coworking space rentals.
• Information Provider: Offer general information about EMC services, coworking spaces, facility locations, and programs.
• Delivery Coordination: Manage commercial kitchen deliveries, directing walk-in guests and phone inquiries efficiently.
• Crisis Management: Respond to participants with empathy, actively using de-escalation tactics from a trauma informed perspective to resolve issues peacefully as needed.
• Mail and Deliveries: Receive and route mail and deliveries to the appropriate departments or individuals.
• Communication Link: Serve as a communication link between different buildings to ensure smooth operations.
• Visitor Check-in: Facilitate the check-in process for visitors and vendors, maintaining badge protocols.
• Work Order Assistance: Submit work orders for facility maintenance and repairs as needed.
• Facility Oversight: Monitor facility, reporting any parking or safety/security issues, including watching security cameras when required, and act as the primary contact for the agency during lockdown exercises and coordinate communication for fire drills and other safety drills.
• Maintenance Reporting: Report HVAC, plumbing, electrical, or network issues affecting the south building promptly.
• Room Management: Support the management of intake and mobile health rooms to ensure they are prepared and functional.
• Other Duties: Perform additional tasks as directed by management to support overall operations.
EDUCATION AND EXPERIENCE
• High school diploma or equivalent; associate or bachelor’s degree preferred.
KNOWLEDGE, SKILLS, ABILITIES
• Ability to learn and use any software programs needed in this role.
• Strong interpersonal and communication skills.
• Ability to handle stressful situations with professionalism and empathy.
• Proficiency in Microsoft Office Suite and scheduling software.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and security protocols.
SUMMARY
We are seeking a dedicated Operations Coordinator to serve as the first point of contact for visitors and participants. This role involves a variety of administrative and operational tasks aimed at ensuring a welcoming and efficient environment. The ideal candidate will be proactive, organized, and skilled in communication, with the ability to handle multiple responsibilities simultaneously.
RESPONSIBILITIES
• Greeting and Directing Visitors: Manages the welcome center to ensure pleasant, professional, and effective telephone and visitor interaction and schedules and monitors welcome center coverage for administrative business hours. Schedules or coordinates welcome center coverage for non-administrative business hours.
• Operational Support: Assist with procurement for EMC and Administrative supplies, ensuring all supplies are available for staff and operations.
• Scheduling Assistance: Help guests utilize our scheduling tool for appointments, meetings, and coworking space rentals.
• Information Provider: Offer general information about EMC services, coworking spaces, facility locations, and programs.
• Delivery Coordination: Manage commercial kitchen deliveries, directing walk-in guests and phone inquiries efficiently.
• Crisis Management: Respond to participants with empathy, actively using de-escalation tactics from a trauma informed perspective to resolve issues peacefully as needed.
• Mail and Deliveries: Receive and route mail and deliveries to the appropriate departments or individuals.
• Communication Link: Serve as a communication link between different buildings to ensure smooth operations.
• Visitor Check-in: Facilitate the check-in process for visitors and vendors, maintaining badge protocols.
• Work Order Assistance: Submit work orders for facility maintenance and repairs as needed.
• Facility Oversight: Monitor facility, reporting any parking or safety/security issues, including watching security cameras when required, and act as the primary contact for the agency during lockdown exercises and coordinate communication for fire drills and other safety drills.
• Maintenance Reporting: Report HVAC, plumbing, electrical, or network issues affecting the south building promptly.
• Room Management: Support the management of intake and mobile health rooms to ensure they are prepared and functional.
• Other Duties: Perform additional tasks as directed by management to support overall operations.
EDUCATION AND EXPERIENCE
• High school diploma or equivalent; associate or bachelor’s degree preferred.
KNOWLEDGE, SKILLS, ABILITIES
• Ability to learn and use any software programs needed in this role.
• Strong interpersonal and communication skills.
• Ability to handle stressful situations with professionalism and empathy.
• Proficiency in Microsoft Office Suite and scheduling software.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and security protocols.
Compensation: $19.00 - $21.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Center for Transforming Lives partners with single mothers and their children so they can thrive. Founded in 1907, Center for Transforming Lives is one of Tarrant County’s biggest family safety nets, working to disrupt cycles of poverty and homelessness among the most vulnerable in our community. The non-profit meets the needs of 3,000 women and children annually, through a comprehensive and evidence-based, two-generation and trauma-informed model. Thanks to housing support, early childhood education, economic mobility services and counseling services that work across generations, parents and children establish security and well-being as a family. Led by CEO Carol Klocek since 2009, the $20 million non-profit opened its new Riverside Campus headquarters in May.
Center for Transforming Lives is the only homeless services provider in Tarrant County and one of seven early childhood education centers to achieve National Accreditation, recognized for the highest standards of care in the nation.
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