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IT Manager Holy Angels Residential Facility - Shreveport

IT Manager

Full Time • Holy Angels Residential Facility - Shreveport
 
Full Time – Salary Position
 
 Starting Rate: $ Salary Depending on Experience 
 
Benefits: Fulltime Eligible Staff 
 
·        403b retirement with Match 
·        Health 
·        Dental 
·        Vision 
·        Life 
·        Short Term Disability 
·        Long Term Disability 
·        Accident 
·        Critical Illness 
·        Paid Time Off 
·        Holiday Pay 
·        Employee Referral Bonus 
·        Wellness Center Free Membership 

 Job Summary:
  
Holy Angels is seeking a proactive and technically skilled IT Manager to lead all aspects of information technology across the organization. This role is responsible for overseeing infrastructure, systems security, hardware/software lifecycle management, and end-user support. The IT Manager will drive strategic upgrades, ensure HIPAA and cybersecurity compliance, and serve as a key partner in operational continuity and innovation. 
 
Specific Skills and Responsibilities: 

Infrastructure & Systems Oversight 

  • Manage and maintain all facility-wide IT systems, servers, networks, and endpoints
  • Oversee installation, configuration, and upgrades of hardware and software
  • Administer user accounts, permissions, and access controls across platforms
  • Monitor system performance and proactively address vulnerabilities or inefficiencies
 Security & Compliance
 
  • Ensure full HIPAA compliance across all digital systems and data handling
  • Implement and maintain enterprise-grade antivirus, malware protection, and firewalls
  • Conduct regular audits of security protocols and access logs
  • Develop and enforce IT policies, disaster recovery plans, and data retention schedules
Network & Device Management
 
  • Oversee wired and wireless network infrastructure, including cabling and routers
  • Install and maintain camera systems, phones, printers, TVs, and other peripherals
  • Manage inventory and lifecycle of all IT assets (workstations, mobile devices, etc.)
 End-User Support & Training
 
  • Provide Tier 1–3 technical support to staff across departments
  • Train employees on system use, cybersecurity awareness, and troubleshooting basics
  • Maintain help desk documentation and ticketing system for issue tracking
Strategic Planning & Collaboration
 
  • Partner with leadership to evaluate and implement new technologies
  • Support budgeting and procurement for IT-related projects and platforms
  • Coordinate with external vendors and consultants as needed
  • Participate in cross-functional planning for operational upgrades and compliance initiatives
Qualifications:
 
  • Minimum 10 years of progressive IT experience, including supervisory or managerial roles
  • Advanced knowledge of Windows and Mac OS environments, networking, and cloud platforms
  • Strong analytical, communication, and project management skills
Education:

  • Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
Work Environment:
 
  • Must work respectfully and effectively with individuals with developmental disabilities
  • On-site role requiring physical presence across departments and buildings
Physical Demands:
 
  • Walk, stand, sit, push, pull, stoop, kneel, crouch, reach, use hands and lift up to 50lbs, 2/3’s of the time 
  • May require lifting, bending, and climbing for installations and repairs
Requirements:
 
  • Drug Screen
  • Criminal Background Check
  • Driver’s License Check

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.