Pick-up & Delivery Merchandising Associate
Part Time • CCSS 8151
The Pick-up & Delivery Merchandising Associate plays a key role in the donation logistics process by ensuring the safe and timely pick-up and delivery of donated goods. This role involves providing exceptional customer service to donors and clients, maintaining communication with dispatch, and supporting in-store merchandising. You will represent the agency positively while ensuring safety, cleanliness, and organization at every step of the process. This position is essential to supporting the Crisis Center for South Suburbia's operations and community impact.
About Crisis Center for South Suburbia
The Crisis Center for South Suburbia is a non-profit organization dedicated to providing emergency shelter and essential services to individuals and families affected by domestic violence. Serving Chicago’s south suburban communities, we positively impact over 10,000 people annually. We maintain the highest ethical standards, foster a diverse and inclusive work environment, and offer opportunities for growth within our organization. As an equal opportunity employer, we encourage candidates from diverse backgrounds to join our team and make a difference.
The Crisis Center for South Suburbia is a non-profit organization dedicated to providing emergency shelter and essential services to individuals and families affected by domestic violence. Serving Chicago’s south suburban communities, we positively impact over 10,000 people annually. We maintain the highest ethical standards, foster a diverse and inclusive work environment, and offer opportunities for growth within our organization. As an equal opportunity employer, we encourage candidates from diverse backgrounds to join our team and make a difference.
Job Description
The Pick-up & Delivery Merchandising Associate will be responsible for the following tasks:
The Pick-up & Delivery Merchandising Associate will be responsible for the following tasks:
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Donation Pick-Up Duties:
- Pick up donated household items from residential or commercial locations as directed by dispatch.
- Follow the routing and pick-up schedule to ensure timely service.
- Provide exceptional customer service, acting as a liaison between donors and the agency.
- Adhere to all company policies and procedures, including safe lifting, moving techniques, and loss prevention.
- Communicate regularly with dispatch, notifying them of any delays or challenges during the pick-up process.
- Maintain cleanliness in the truck cab and bed.
- Pick up donated household items from residential or commercial locations as directed by dispatch.
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Donation Delivery Duties:
- Deliver donations to pre-approved locations in line with the daily route plan.
- Ensure safe lifting and delivery practices are followed for all items, particularly for furniture and household goods.
- Work with the Housing Team to coordinate deliveries and maintain client confidentiality during the process.
- Assist in-store with unloading and placing furniture on the sales floor, ensuring an organized and appealing store layout.
- Remove sold items as directed by the store manager and assist with rearranging items for optimal merchandising.
- Sort usable donations from trash, maintaining high standards for saleable merchandise.
- Organize donations and ensure compliance with recycling and textile donation guidelines.
- Maintain cleanliness and orderliness in the warehouse, thrift store garages, and truck areas to prevent hazards and ensure efficient operations.
- Deliver donations to pre-approved locations in line with the daily route plan.
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Other Duties:
- Cooperate with other team members, including employees, supervisors, volunteers, and clients, at all times.
- Perform other duties as assigned to support store operations and customer satisfaction.
- Cooperate with other team members, including employees, supervisors, volunteers, and clients, at all times.
Qualifications
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Education: High School diploma or equivalent.
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Experience: 1 year of warehouse or related experience preferred.
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Physical Requirements: Ability to lift and move heavy items, adhere to safe lifting practices, and maintain a clean and organized workspace.
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Skills: Strong communication skills, customer service orientation, and ability to work collaboratively with team members.
Work Schedule
This is a part-time role, working on Tuesdays and Thursdays, from 8:30 AM to 2:30 PM.
Top Benefits & Perks
We offer a supportive work environment with opportunities for growth and development, including:
- Competitive hourly pay.
- A chance to make a meaningful impact in the community.
- Opportunity to work alongside a dedicated team of professionals.
Location
This position is based at the Crisis Center for South Suburbia’s facilities in Tinley Park. The location provides easy access to public transportation and major expressways, making commuting efficient and convenient.
Compensation: $19.00 - $20.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Crisis Center for South Suburbia has been providing hope and services to victims of domestic violence for over 40 years through housing, counseling, advocacy, outreach and prevention programs. We are a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by domestic violence and addresses the societal issues that contribute to domestic violence. With a staff of more than 50 employees and a budget of over four million dollars, the Crisis Center continues to grow while offering free services to Chicago’s south suburban communities.
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