Community Services Outreach Provider
Full Time • Mitchell
Job Title: Community Engagement Outreach Provider
Reports To: Community Engagement Director
Reports To: Community Engagement Director
Job Summary
The Community Engagement Outreach Provider supports low-income/income-eligible individuals, households and elderly individuals by connecting them with local, state, and federal programs to improve their economic and social well-being.
Essential Responsibilities
- Stay informed on assistance programs such as Social Security, Medicare, Medicaid, SNAP, SSI/SSDI, housing, and ROCS-sponsored programs, demonstrating respect and empathy for each client.
- Conduct outreach to identify and assess client needs; refer individuals to appropriate programs and services.
- Provide direct support to clients in situations where no formal assistance program is available.
- Take applications or pre-applications for relevant programs as directed.
- Collaborate with community partners/organizations to support effective planning, delivery, and evaluation of human services.
- Participate in community events and represent the agency in local affairs and on boards as directed.
- Advocate for elderly and low-income individuals experiencing neglect, exploitation, or abuse.
- Attend supervisory meetings and in-service trainings – both in-person and/or online, per meeting setup/requirements.
- Maintain active engagement at assigned service sites.
- Complete weekly activity reports and maintain confidential client records.
- Submit timely monthly mileage and expense reports and bi-weekly timesheets.
- Support seasonal service programs (e.g., Garden Program, VITA; other).
- Provide case management for individuals experiencing homelessness per homeless prevention services, including documentation and follow-up on client outcomes.
- Perform additional duties as assigned by the Community Engagement Director.
Minimum Requirements:
- Ability to work respectfully and effectively with elderly and low-income individuals and households.
- Familiarity with the communities served.
- Must have reliable transportation.
Education and Experience:
- High School Diploma required; post-secondary education preferred.
- Minimum of three (3) years of experience in direct service roles.
Skills and Abilities
- Ability to read and interpret business publications, technical materials, and government regulations.
- Strong written communication skills for reports and correspondence.
- Capable of public speaking and community engagement—solely and/or with a team.
- Ability to calculate percentages and basic financial figures.
- Proficient in applying general math concepts.
- Effective problem-solving and decision-making skills.
- Ability to interpret written and verbal instructions.
- Must maintain confidentiality and demonstrate professionalism.
- Strong interpersonal skills for working with diverse individuals and families.
Licenses and Requirements
- Valid South Dakota Driver’s License.
- Must meet any additional screening or bonding requirements as set by ROCS.
Compensation: $34,320.00 - $39,520.00 per year
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