General Manager
Full-time • Portland , OR, VIP Hospitality Group
The Lightwell Hotel and Spa is actively recruiting for a full-service General Manager. This Historic property is perfectly located in the downtown area of Hood River, OR, and is preparing to open in August 2025. Celebrating the historic bones of this hotel with a reverence for nature in its contemporary design is the definition of approachable luxury. The hotel includes 70 guest rooms, a restaurant, event spaces, a coffee house, and a spa with hot/cold sitting pools. This property will set the standard for hotels in the area regarding guest service and commitment to the community.
As a General Manager, your primary responsibility will be to ensure that the company and property's values, operational standards, and goals are understood and consistently practiced in everyday operations. A key part of this is building a diverse team that effectively represents the hotel brand and the community, fostering an inclusive environment for staff and guests.
Hood River is known for its thriving outdoor recreation scene in the Columbia River Gorge area. This area is famous for its draw for kiteboarders, windsurfers, skiers, and hikers. Nestled between beautiful skiing and the beach along the river, Oregon's only mountain beach town. The right candidate will find themselves at home within a diverse community of outdoor adventures, artists, award-winning wineries, breweries, and distilleries. If you are looking for a fun challenge in hospitality and community that you can live well in, this is the right opportunity.
As a General Manager, your primary responsibility will be to ensure that the company and property's values, operational standards, and goals are understood and consistently practiced in everyday operations. A key part of this is building a diverse team that effectively represents the hotel brand and the community, fostering an inclusive environment for staff and guests.
Hood River is known for its thriving outdoor recreation scene in the Columbia River Gorge area. This area is famous for its draw for kiteboarders, windsurfers, skiers, and hikers. Nestled between beautiful skiing and the beach along the river, Oregon's only mountain beach town. The right candidate will find themselves at home within a diverse community of outdoor adventures, artists, award-winning wineries, breweries, and distilleries. If you are looking for a fun challenge in hospitality and community that you can live well in, this is the right opportunity.
Responsibilities
- Pre-opening and planning, staffing an opening team that reflects the hotel brand and community.
- Complete operational control over all departments, including guest service, housekeeping, food and beverage, maintenance, spa, and coffee.
- Create an environment with the staff that focuses on delivering exceptional hospitality, enhancing guest service, and positively impacting people’s lives. This will be achieved by aligning the team with the hotel brand, utilizing the company's core values of vision, integrity, passion, and humility, and fostering the right behaviors within the team.
- Developing and implementing strategies to maximize revenue and guest satisfaction at all outlets for hotel and community guests.
- Hire and onboard the right candidates by collaborating with Human Resources and the VP of Operations to identify candidates who align with our company culture and turnover goals.
- Lead and mentor a diverse team of hospitality professionals.
- Promotes the property by building and maintaining an active and visible position in the local community and with industry partners.
- Participate in community and public events to draw the travel community to your hotel.
- Manages revenue goals and strategies, budgets, and controls costs to achieve financial targets.
Qualifications and Experience
Hotel managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests.
- 5-8 years’ experience with a hotel operations team, with increasing responsibility or in a general management capacity.
- A genuine passion for hospitality and a heart to encourage the next generation to pursue careers in hospitality.
- The ability to delegate tasks, provide constructive feedback, and resolve conflicts is crucial for maintaining a harmonious work environment.
- Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions.
- Must remain calm under pressure and devise creative, strategic solutions to address unexpected situations effectively.
- Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software.
- Fluent in Spanish (preferred, but not required.
Compensación: $85,000.00 - $100,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Making dreams come true, literally.
We aim to create beautiful environments for our guests to enjoy. VIP hotels maintain a reputation of high-quality thanks to our general manager's leadership, matchless customer service thanks to our guest associate team, superior cleanliness executed by our Porter and Housekeeping employees, and gorgeous aesthetic thanks to our design team. Across the board, all employees' attention to detail and commitment to excellence ultimately help our guests find their dream retreat.
While mainly known for their timeless style, impeccable design, and construction expertise. Here in the office, we are known for communication and project management.
At VIP, we care about people. Our focus is to provide each employee with opportunities for happiness, growth, and fulfillment. How? Creating well-designed spaces that people love, unique amenities that enhance the experience, and a genuine smile. The opportunity is created as we use our expertise responsibly to operate our business and partner with industry experts to help create an amazing, relaxing, and a rejuvenating experience for our guests.
We can’t describe our company without people, and we can’t describe our people without describing the Core Principles. There is a reason we chose Vision, Integrity, Passion, and Humility. Everyone we interact with is our guest, and we will continually respond to all with a service mindset.
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