Implementation Project Manager
Full Time • Houston, TX
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Who we are:
We are a legal access employee benefits company that makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional, manner.
At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today — an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture is the core at our decision making and strategy.
Join our Team:
We create a customer focused work environment by providing Team Members with the same level of service, respect, and dignity that we provide to our members. Our deeply instilled culture is personified by our Team Members who ensure that we have helped each and every member to the best of our abilities, and to become a company that is easy to work with. If you want to be a part of this cohesive team with opportunities to build a successful career, LegalEASE is the right place for you.
Job Purpose:
The Implementation Manager is a key member of our team, responsible for overseeing the successful onboarding of new companies to offer our voluntary benefits to their employees. This role involves effective communication, project management, and client preparation to ensure a smooth transition for our clients.
Essential Functions
- Client Onboarding: Guide new companies through the onboarding process, ensuring they have the necessary tools and information to offer our voluntary benefits to their employees.
- Communication: Establish and maintain clear and consistent communication with clients, addressing their questions and providing timely updates throughout the onboarding process.
- Project Management: Manage the implementation process, including timelines, milestones, and deliverables, to ensure a seamless transition.
- Client Training: Provide training and support to clients on our voluntary benefits platform and related tools.
- Issue Resolution: Address and resolve any issues or challenges that may arise during the onboarding process.
- Documentation: Maintain organized records and documentation related to client onboarding and implementation.
- Reporting: Generate and provide regular reports to management on the progress and success of onboarding initiatives.
- Feedback Collection: Gather feedback from clients to continually improve the onboarding process.
- Client Relationship Management: Build and maintain positive relationships with clients, addressing their needs and inquiries professionally.
Skills / Qualifications
- Exceptional communication, negotiation, and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency with client relationship management software and Microsoft Office Suite.
- Effective time management and organization skills.
- Ability to work independently and as part of a team
Required Education and Experience
- Bachelor’s Degree from accredited University
Preferred Education and Experience
- Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
- 5+ years of experience in project management, client relationship management or account management roles.
- 5+ years of experience in a sales or client introductory role
Additional Eligibility Qualifications
- None required for this position.
Work Environment
- This job operates in a hybrid professional office / home office environment. A portion of your schedule will be allocated to work in our Uptown Houston high-rise office, while another portion will be scheduled for you to work from an appropriate home environment. These arrangements may be adjusted as needed to suit business needs.
Physical Demands
- Ability to work in an office environment, sitting at a desk or workstation for extended periods of time.
- Use of a computer, keyboard, and other standard office equipment.
- Occasional lifting of materials or objects up to [weight limit, e.g., 25 pounds] may be required.
- Mobility within the office for meetings, interactions, and accessing office facilities.
- Ability to communicate verbally and in writing, including via phone and electronic means.
Position Type/Expected Hours of Work
- This is a full-time position. Days and hours of work will be based around the business need and be determined by your department leadership. When working from a location other than the company office, you are expected to be actively working and engaged throughout each shift.
Travel
- No travel is expected for this position.
Work Authorization
- Please note that a criminal background investigation is conducted on every Legal Access Plans employee.
- All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
AAP/EEO
- Legal Access Plans is an equal opportunity employer.
Other Duties
- The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Compensación: $65,000.00 - $95,000.00 per year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
LegalEASE Mission Statement
To become the premier provider of legal plan benefits by providing extensive support, coaching and access to experienced attorneys in the highest quality manner, while holding true to our principles, values and goals as we grow.
Who we are
LegalEASE, a Legal Access Company, offers robust Legal Insurance Plans to employers and their employees across the nation. Through our service, members gain access to an easy-to-use legal service platform to get assistance with personal and family legal matters.
LegalEASE makes the needs of members a priority and strives to offer them the best product and service in a personal, but professional manner. We take into consideration the employee’s feelings about their legal issue and take the extra step in the attorney search process by providing an Advocate to the Member, who will remain with them throughout the entirety of their case.
Since 1971, LegalEASE has been the industry standard in legal benefits and service. For the past 50 years we have made it our mission to deliver the best service imaginable to our members.
Inc. Magazine awarded LegalEASE as one of the Top 5000 Fastest-Growing Companies in 2011, 2012, 2013, 2017, 2019, 2020, 2022, 2023 & now 2024!
We are 10 million members strong, with over 20,000 network providers, and growing.
Life and Culture
At LegalEASE, we consider our culture to be among our most important resources. Over the decades our team members have built our culture into what it is today — an environment for our team members to be creative and grow, have fun and be successful, and help our customers to the best of their abilities. Today, this culture rests at the core of our decision making and strategy.
When you join our Team, you get to work with an incredible group of extraordinary human beings passionately engaged in our mission to make a real difference in the lives of our members.
Our Guiding Principles
- Create a customer focused work environment by providing your coworkers with the same level of service, respect and dignity you would a member.
- Embrace diversity as an essential component in the way we do everything.
- Apply the highest standards of excellence in the credentials of our Providers, level of service and processes we use daily.
- Help each member individually and ensure that everything you do is in the interest of the member.
- Contribute positively to our industry, community and our environment.
- Recognize that productivity is essential to our profitability and future success.
Why LegalEASE?
We create a customer focused work environment by providing team members with the same level of service, respect, and dignity that we provide to our members. Our deeply instilled culture is personified by our team members who ensure that we have helped each and every member to the best of our abilities, and to become a company that is easy to work with.
If you want to be a part of this cohesive team with opportunities to build a successful career, LegalEASE is the right place for you.
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Growth and Career Advancement
At LegalEASE you are empowered to lead and be an active participant in your career growth with various coaching and mentoring opportunities.
Health and Wellness
Our benefits are designed to support you and your family and also build and promote a balanced approach to health and wellbeing. We offer a competitive benefits package with traditional benefits including medical, dental, vision, 401k and Life Insurance.
Compensation
We offer competitive compensation as well as a handsome company 401K match, holiday pay, Legal Plan, medical expense card and additional supplemental voluntary insurance plans that cater to the needs of our diverse team.
On-Site Amenties
Amenities include free Fitness Center, On-site Cafe, Outdoor Seating Lounge, Temperature-controlled walkway, Lunch Drop, Secured Parking, Car Detailing.
PTO
We value and encourage having a good work/life balance and want to make sure that our employees have time away from work to relax and recharge with Vacation, Sick and Personal Leave options.
Flexibility
Here at LegalEASE we know that one desk doesn't fit all, and that great work happens anywhere. Our flexible approach means we have remote, hybrid and in office opportunities.