DONOR RELATIONS COORDINATOR

 

Position Summary 

 

Mercury One’s Donor Relations Coordinator will be responsible for providing customer service and administrative support to the Development Team, participate in all areas related to stewarding donors, including coordinating with database team to track and cultivate donors, assist the Development Team in maintaining department details and ensuring success within department guidelines.  

Essential functions 

 
·       Provide administrative assistance to the Development Team, such as producing letters to donors, working with volunteers to complete the mailing process, assist in donor profile research, and any special projects not outlined.
 
·       Answering Mercury One’s main line phone, including handling phone donations, other various donor requests, and requests for Mercury One’s assistance post natural disasters. 

·       Manage the public email inboxes, including responding in a timely manner and forwarding emails to appropriate staff. 

·       Assist with details of all fundraising activities and various events, including large mailings, mail merges, and data entries for our annual auction. 

·       Be willing to assist as needed in a fast-paced environment. Strong attention to detail is required. 

 
·       Helping Development staff prepare for donor and prospect meetings. This includes, but is not limited to, researching potential meeting places, booking reservations, and attending as requested.
 
·       Assist staff in maintaining detailed records of the organization’s contact with donors and potential donors by entering data into the donor database.
 
·       Assist Development and Database teams with eliminating duplications and quality control for donor database team to ensure clean database. As well as performing general maintenance in donor accounts. 
 

·       Initiate and maintain a donor recognition and stewardship program, this includes thank you calls to donors, working with our merchandise team to ensure donor gifts are mailed out in a timely manner. 

·       Assist Development with all other tasks as needed. 

 

Required education and experience 

·       Bachelor’s Degree preferred; 1-3 years of customer service experience desired. 

·       Able to interact with individuals at many levels and to handle confidential and sensitive matters. 

·       Prior experience with CRM (customer relationship management) database; Raiser’s Edge NXT experience a plus. 

·       Able to organize and handle multiple projects, set priorities, and meet deadlines. 

·       Detail-oriented; Excellent in computer and data entry skills; proficient in Microsoft Office suite, to include Excel, Word, and PowerPoint. 

·       Excellent problem solving, customer service, communication – verbal, written, and presentation skills. 

·       Experience with non-profits and customer service a plus. 

·       A self-motivator, eager to learn and grow, a fast learner; desire to learn and take on various types of responsibilities. 

·       A team player, must be able to work with people within and outside of the Development Department. 

·       Willing to work outside regular office hours when necessary. 

·       Ability to operate effectively in a fast-paced environment. 

·       Be able to interact with high net-worth clients helping them invest in Mercury One’s mission. 

MO is committed to equal opportunity in employment and, as such, it recruits, hires, transfers, trains, promotes, pays and retains its employees solely based on qualifications and performance within the boundaries of the stated mission of MO as a Judeo-Christian Biblical organization. 

The Organization’s commitment to this equal employment opportunity applies to all parties, including regular employees and applicants for employment 

Other duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.