I. Position Summary:
The Guest Experience Crew Member reports directly to the Guest Services Coordinator. This position is responsible for greeting visitors to the Convention Center and ensuring accurate information is provided in a positive manner.
II. Essential Functions/Responsibilities:
• Welcomes on-site visitors entering the facility and directs people to the correct destination while ensuring CMCC policies and procedures and event-specific directives are followed.
• Acknowledge and thank guests for visiting upon their departure.
• Responsible for giving accurate event information, directions, and information to callers.
• May be assigned to maintain coverage at the guest services desk during normal business hours and as scheduled on evenings and weekends
• Communicate to employees via radio when appropriate.
• Distribute lost and found items to the security department and redirect related inquiries appropriately.
• May interact with all department heads, all employees, and external vendors.
• Required to attend applicable organization training and meetings.
• Keep guest services desk items organized and out of public view.
• All other duties as assigned.
III. Skills:
• Excellent customer service and positive attitude.
• Strong communication and interpersonal skills are required.
• Must be able to interact with people from various backgrounds.
• Must have patience and adaptability to changes.
• Ability to stand or walk for long periods.
IV. Education/Qualifications Required:
• High School Diploma (or GED/High School Equivalent certificate) and at least one (1) year of relevant work experience or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
DISCLAIMER
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.
Compensación: $13.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Columbia Metropolitan Convention Center (MACST)
We want the whole world to know what makes Columbia SC so great. Think of us as the biggest cheerleader for the heart of South Carolina. We educate potential visitors about the region year-round with paid and earned media. We help strengthen the region’s economy by bringing millions of visitors annually. Our unified vision and strong identity stokes our shared sense of possibility and fosters pride among locals.
Midlands Authority for Conventions, Sports & Tourism was organized as the Midlands Regional Convention Center Authority, a South Carolina nonprofit corporation as of July 5, 2001. To better define the overall purpose and mission of the Authority the official name was changed effective September 12, 2003.
The mission of the Midlands Authority for Conventions, Sports & Tourism includes:
- Directing and managing the activities and mission of the Columbia Metropolitan Convention and Visitors Bureau.
- Overseeing the development and operation of the Columbia Metropolitan Convention Center under a long-term management agreement for the benefit of the Governmental Entities: City of Columbia, Lexington County and Richland County.
- Directing and managing the activities and mission of the Columbia Regional Sports Council (also known as Experience Columbia SC Sports).
- Directing and managing the operation of the Columbia Regional Visitors Center.
On August 24, 2001, the Authority became the Supervising Member for the Columbia Metropolitan Convention & Visitors Bureau (also known as Experience Columbia SC) and on May 14, 2002, the Columbia Regional Sports Council became a partner in the regional marketing efforts.
The Midlands Authority for Conventions, Sports & Tourism Board consists of nine members; five representing the City of Columbia, two representing Lexington County and two representing Richland County.
The President and Chief Executive Officer of the Midlands Authority for Conventions, Sports & Tourism will oversee the operation and management of all responsibilities delegated to the Authority by the Board. The current President & CEO is Bill Ellen.
Midlands Authority for Conventions, Sports & Tourism is committed to the principles of equal employment. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation, because of age, race, color, national origin, ancestry, religion, sex, pregnancy, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Midlands Authority for Conventions, Sports & Tourism is dedicated to the fulfillment of this policy in regards to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay and other compensation, termination, and all other terms, conditions, and privileges of employment.
Página Web de la Compañía: www.experiencecolumbiasc.com
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