Veterinary Practice Manager
Exempt - Regular, full-time (minimum 30 hours per week) • Apex
The Hospital Director at Hometown Veterinary Partner is a member of hospital team and reports directly to the President. The Hospital Director will support our core beliefs of Culture, Collaboration and Community. You are empowered to provide exceptional veterinary care that is approachable, accessible, and individualized in your location. As a respected member of the leadership team, this leader is also responsible to lead and manage successful outcomes and advancements in operations, team management, client services, and marketing to build the HVP brand.
Culture
- Maintain a positive, supportive, and collaborate work environment.
- Interpersonal and conflict resolution skills to support an inclusive environment.
- Hire, retain, train, and develop medical staff.
- Onboard new team members
- Training hospital teams on workflows and systems
- Problem-solving with team members on cultural and operational issues to improve safety and efficiency and work environment.
- Provide ongoing leadership that supports efficiency, productivity, and well-being.
- Identifying opportunities and developing operational best practices to drive organic growth and fiscal sustainability
Community
- Implement customer retention and engagement strategies and tactics.
- Provide a positive and exceptional client experience.
- Manage community involvement and philanthropy efforts.
- Engage and/or lead in marketing activities such as photography, social media, and local event participation.
Collaboration
- Give input, ideas, and suggestions for continual improvement of the practice environment for the care team, patients, and pet parents.
- Guide and utilize exceptional support staff.
- Serves as an integrating force that fosters alignment of the healthcare team to support evidence-based, safe, high-quality, and cost-effective care for the community we serve.
- Familiarity with quality, safety, and health initiatives
- Ensuring all licenses are up to date, and in accordance with state or federal guidelines.
- Ensuring the medical staff and facility comply with the federal rules and regulations.
Skills & Abilities
- Entrepreneurial aptitude: Highly motivated with a demonstrated passion for excellence and continuous learning.
- Comfort in a high growth environment
- Demonstrated commitment to ethics and integrity.
- Positive team player who motivates staff by listening, respecting, and encouraging
- Strong organization, time management, and attention to detail
- Solid and effective communication, technology, organizational and analytical skills
- Knowledge of veterinary practice management processes, standards, and software
- Impeccable attention to detail, and overall timeliness of responsibilities
- Ability to manage the hospital budget
- Business Acumen to support short/ long term growth and sustainability
- Leadership capabilities
Education, Experience & Qualifications
- High School diploma or equivalent
- Minimum 3-5 year of management experience in any industry
- 3-5 years veterinary experience
Other Details
- Competitive Compensation
- PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday)
- Medical, Dental, and Vision Insurance
- Telemedicine
- Wellness & Mental Health Resources
- Employee Assistant Program (EAP)
- Life & Disability Insurance
- Health Savings Account
- Pet Insurance
- Pet Discounts
- 401k
- CE Allowance
- Opportunity for Equity and Advancement
- Flexible Schedule to Allow for Work-Life Balance
Hometown Veterinary Partners is committed to providing equal employment opportunities to all aspects of employment and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Hometown Veterinary Partners Mission and Values:
You Belong Here! Your experience, background, and unique viewpoints are valued. At Hometown Veterinary Partners, you are empowered to create rewarding and sustainable veterinary careers in your hospital and for our veterinary community. Exciting changes in the veterinary industry start with us and we are just getting started.
Our mission is to empower veterinary professionals by building veterinary hospitals which inspire, uplift, and fulfill.
Our shared values: we work hard together for our beliefs of CULTURE, COMMUNITY, and COLLABORATION.
You Belong Here! Your experience, background, and unique viewpoints are valued. At Hometown Veterinary Partners, you are empowered to create rewarding and sustainable veterinary careers in your hospital and for our veterinary community. Exciting changes in the veterinary industry start with us and we are just getting started.
Our mission is to empower veterinary professionals by building veterinary hospitals which inspire, uplift, and fulfill.
Our shared values: we work hard together for our beliefs of CULTURE, COMMUNITY, and COLLABORATION.
Culture: The center of what makes each hospital special is its culture. We give you the space to build and foster a healthy workplace at each location and support you along the way.
Community: We share in our teams’ excitement to be contributing members of their neighborhoods and to create positive change in our veterinary industry. Our veterinary teams are empowered to maintain local autonomy and growth in their community.
Collaboration: We encourage our teams to embrace an entrepreneurial spirit and operate with growth mindsets. We celebrate everyone’s individual viewpoints, experiences, and backgrounds. We grow together!
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