RECEPTION 1

Evergreen Family Medicine is committed to providing excellent care for your family with clinics in
Roseburg, Sutherlin and Myrtle Creek Oregon. Evergreen Family Medicine serves outpatient needs, including
Urgent Care, Family Practice, Women’s Health, Occupational Health, and school-based telehealth.

Evergreen Family Medicine is a Drug Free Workplace. All candidates that are offered employment will
be required to pass a pre-employment drug screen and background check.

Responsibilities and Duties:
• Greet visitors as soon as they enter, determine their needs and direct them to the proper area
of the facility.
• Collect information from patients, including insurance information, money for copays and
contact information via phone or in person to put into company’s software system.
• Maintains confidentiality according to HIPAA regulations and EFM policies.
• Adheres strictly to EFM departmental standards, protocols, and policies, including state and
federal regulations.
• Communicates effectively and professionally with coworkers, managers, and patients via
phone, email, or in person.
• Updates registration information and current insurance information. Answers phones
diligently and efficiently.
• Responds to or redirects telephone calls to appropriate staff/departments.
• Maintains current knowledge of all insurances, including verifying benefits and eligibility for
OHP, DCIPA, and Atrio, including PCP assignment.
• Advocates for patients by creating appropriate patient cases, requests, communications, and
appointments in Athena.
• Answers inquires by clarifying desired information by researching, locating, and providing
information.
• Communication with outside provider offices, facilities, and insurances via phone, fax, and
computer.
• Keeps an active working knowledge of Athena, engages in continuing education and
trainings as offered by manager or company.
• Accurately accounts for credit card transitions posted and balances batch and the end of the
night.
• Self manages to stay on task, maximizes efficiencies, and does not distract others, as well as
encourages others to do the same.
• Maintains a positive attitude, does not take work issues personally, and does not allow
personal issues to interfere with the workday.
• Ensures on a daily basis to promote an environment filled with teamwork, a positive outlook,
and constant professionalism.
• All other duties as assigned by manager.

Qualifications and Skills:
• Previous experience answering phones.
• Able to maintain the confidentiality of private information.
• Friendly demeanor and positive attitude.
• Basic knowledge of standard medical terminology.
• Cash Handling experience preferred.

Physical requirements:
• Prolonged periods sitting at a desk and working on a computer.
• The employee is frequently required to walk; use hands and fingers, handle, or feel; and reach
forward with hands and arms.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• May be exposed to patients with infectious diseases.
• Must be able to withstand physical and emotional stress.
• Must be able to lift up to 15 pounds at times.

Our culture and values are every employee’s responsibility: The needs of our patient come first
S.P.I.R.I.T

• Stewardship
• Patient & Population Focused Health Care
• Integrity
• Respect
• Innovation
• Teamwork

Benefits:
• Health, Dental, Vision benefits
• Life Insurance
• 401k with a company match up to 6%
• Paid Time Off

Compensation: $17.39 - $22.03 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Evergreen Family Medicine enjoys a friendly atmosphere in which we help our patients with their health and wellness issues.

We provide Family Medicine, Urgent Care, Laboratory, Diagnostic, X–ray, screening and other services, all of which require dedicated, qualified and professional staff members.

We are a growing health care facility always looking for another member of the team.

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