Customer Service Representative (CSR)

Are you looking for a fun, dynamic work environment? Do you need a job with flexible hours? Are you looking for some extra cash? If you answered YES to any of these questions, Fast Tax has a great opportunity for you! We are excited to announce that we are now seeking career-minded candidates for Customer Service Representative positions.

Customer Service Representative base duties and responsibilities include:

Answering incoming calls
Identifying customer questions, concerns, and overall needs
Providing accurate answers and solutions to customer queries
Addressing customer complaints in a compassionate and patient manner
Redirecting customers to appropriate team member(s) and/or office(s) as needed
Developing professional relationships with ongoing customers through excellent customer service

Other Responsibilities as needed:

Making client appointments
Taking messages
Other responsibilities as assigned

Required Skills & Experience:

High School Diploma or equivalent
Basic typing skills (minimum 35 wpm)
Basic computer operating skills
Fantastic phone skills i.e. well spoken, excellent active listening skills
Excellent interpersonal communication skills, both verbal and written
Ability to effectively interact with all kinds of people (both externally with customers, and internally with company team members)
Experience working in a fast-pace environment
Team-oriented
Motivated, energetic, driven work ethic
Time management skills
Ability to multitask
Outgoing, friendly, compassionate personality

Preferred Skills & Experience:

Sales and/or marketing experience
Previous customer service experience a plus

Pay is based on hourly rate

Fast Tax Service Inc

At Fast Tax, our mission is to serve our Clients by providing high quality, professional tax services. Fast Tax was founded in 1991 and has grown from 10 preparers at four locations to over 100 preparers at 23 locations spanning the Greater New Orleans and Baton Rouge Areas.

We attribute the growth and success of our Company to our belief in 3 core principles: Integrity, Accuracy and Service. For more than 25 years, we have been committed to serving the needs of our Clients with the help of a diverse, dedicated team of Enrolled Agents, Accounting Professionals, and other Tax Professionals who have years of experience in the tax services industry.

We pride ourselves on maintaining our competitiveness by being aware of and prepared for the complexities that our industry encounters every year. Our objective is to continue to uphold our tradition of excellence in the tax services industry by evaluating and taking full advantage of the latest technologies while keeping abreast of the ever changing tax laws that may affect our Clients.

Our company was founded on service and as we look toward the future, we will never lose sight of who and what is most important to us—our Clients