Customer Service Representative
As a Customer Service Representative, you will support the efforts of our Account Managers by executing day to day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customer’s freight ensuring on-time delivery. This role is responsible for providing operations support to the team by communicating all the details of a shipment.
Duties/Responsibilities:
- Assist Account Managers on day to day operations of their accounts
- Enter new load orders into our proprietary web-based software
- Ensure all details of shipments are properly notated in each load
- Communicate daily with shippers and receivers to schedule pick up and delivery appointments
- Maintain and collect proper paperwork for each shipment
- Resolving billing discrepancies with a customer or internal billing team
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Assist with converting drivers to MacroPoint tracking
- Escalate freight-related issues to the appropriate teams
Skills/Abilities:
- Excellent written and verbal communication skills
- Ability to thrive in a fast-paced working environment and multitask
- Superb time management and organizational skills
- Extraordinary attention to detail and teamwork skills
- Willingness to be available after hours and weekends if needed
- Professional demeanor
Education and Experience:
- Call center experience preferred
- Freight brokerage experience a bonus
Benefits:
- 40 hours per week
- On-site training and career development
- Paid holidays and paid time off
- Insurance benefits including but not limited to: Health, vision, dental, life, and disability
- 401(k) Plan
Compensación: $15.00 - $17.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Circle Logistics
Circle Logistics is a privately held third-party logistics company committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. Circle Logistics leverages its technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions.
Circle Logistics was co-founded in 2011 as an asset carrier by industry experts Eric Fortmeyer and Chad Buchanan. Within two years, our founders expanded into freight brokerage by opening their first branch office in Chicago under Sr. VP of Sales & Operations, Andrew Smith.
Since then, we have rapidly expanded to 13 locations across the United States and 2 international offices, boasting well over 100% year-over-year growth. We serviced over $200 million in freight spend in 2018 and are excited to expand our network moving forward. Our people and our drivers are our greatest asset, and we wouldn’t be where we are today without continuous investment in talented individuals.
Página Web de la Compañía: www.circledelivers.com
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