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Position Summary
Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.
Applicants must have prior hospitality experience and be able to work evenings.
Hiring for Summer - Start in Late May 2025
Fostering a warm and welcoming atmosphere for all guests, owners, vendors, and coworkers. Offering comprehensive concierge and front desk services at Bear Creek Lodge, which encompasses tasks such as guest check-in and check-out, phone handling, computer operations, and providing recommendations for activities and dining options within the Telluride/Mountain Village area.
Applicants must have prior hospitality experience and be able to work evenings.
Hiring for Summer - Start in Late May 2025
Essential Job Responsibilities
- Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
- Efficiently address and resolve guest service requests and property issues through diligent work order management and follow-up.
- Demonstrate comprehensive knowledge of the property, including basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
- Ensure the front desk and lobby area remain clean and orderly.
- Utilize extensive knowledge of Telluride and the surrounding area to recommend and promote additional activities and services.
- Effectively communicate with housekeeping and maintenance staff regarding room conditions and statuses.
- Conduct post-departure guest follow-up to build relationships that encourage repeat bookings and referrals, and manage lodging reservations.
- Perform additional duties as assigned.
Essential Job Requirements
- Education: A high school diploma is required; a college degree or equivalent experience is preferred.
- Experience: A minimum of one year in hospitality or customer service is preferred.
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Required Skills:
- Proficiency in Microsoft Word, Excel, Outlook (email), and Open Table.
- Flexible work schedule, including mornings, nights, weekends, and holidays.
- Strong understanding of guest service needs, organizational skills, and the ability to multitask.
- Ability to maintain concentration and effectively solve problems.
- Capability to work cohesively with co-workers in a team environment.
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Preferred Skills:
- Exceptional customer service skills.
- Excellent communication abilities.
- Attention to detail.
- Polite and patient demeanor.
- Physical Requirements: Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.
Compensation: $20.00 - $22.00 per hour
Alpine Lodging Telluride
Alpine Lodging Telluride is the longest-standing locally-owned and operated lodging company in the Telluride, Colorado. We offer the widest selection of vacation rentals including hotel rooms, condos and private homes in Telluride and Mountain Village.
Alpine Lodging’s employees work and play in a region famous for the skiing, hiking and biking in the picturesque box canyon of Telluride and surrounding San Juan Mountains. We pride ourselves on promoting a healthy work/life balance. Access, and time, to enjoy outdoor recreational activities and our friendly staff have helped to nurture a caring, communicative and adventurous workplace. Office dogs, physical activity breaks and ski passes are just a few of the fun perks of working for Alpine Lodging Telluride.
Company Website: www.telluridelodging.com
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